Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
What is the image policy?
WE CANNOT print images that are trademarked, copyrighted, and watermarked images without explicit written permission from the copyright or trademark owner. If any such images are found in your order, they will be removed and not be printed. In cases where the entire order is composed of such images, the order will be canceled and a refund issued. If you have any questions or concerns, or if you do have the necessary permissions, please email the written proof to info@gracekreates.com. Images and order number must be sent to info@gracekreates.com within 24 hours of placing order to complete the order. After 24 hours the order will be processed without an image.
Are any purchases final sale?
We are unable to accept returns on most items. Each item is personalized for the individual customer, in the event that Grace Kreates has not designed and fulfilled the order based on your written, personalization details, please reach out to us at info@gracekreates.com and we will be more than happy to assist you.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and personalization details.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.